Enterprise Program Leadership & Technical Sales

Victor L. Miller

MSIS — Nashville, TN

I build the governance, planning, and delivery systems that keep enterprise programs on track and can also walk into a room and sell the platform to win the business.

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Victor L. Miller
20+
Years Leading Programs
$53M
Channel Portfolio
$500M
Business Unit Scale
11%
YOY Revenue Growth
01

From Boardrooms to Build-Outs

I have a strong record in enterprise program management, designing operational frameworks, leading cross-functional initiatives, and building the systems that keep complex organizations aligned and executing. Over the past 20 years, I have led technology and program organizations across two Fortune-scale organizations.

At Aramark, I served as an IT and program leader for a $500M business unit helping roll out a proprietary software banking platform and serving as the subject matter expert for internal and external clients which contributed to $15M in new account wins. I also led the rollout of a new software platform, overseeing the UI/UX, validating feature parity, gathering requirements, and managing a phased implementation schedule.

At Global Tel*Link (now ViaPath), I directed the end-to-end implementation of a $35M payment services platform, building the planning, governance, and reporting structure. As Vice President, I also led a $53M channel portfolio across the U.S. and Canada, increasing revenue by 11% year over year.

I also built and exited a successful two-location franchise, sharpening my commercial judgement and operator instincts.

Partner-Led Revenue Growth

Expanding market reach and driving channel performance

Cross-Functional Leadership

Operations, product, and customer experience alignment

Software Demos & Technical Sales

Live platform presentations that win accounts

Scalable Operating Models

Systems built for growth, efficiency, and consistency
02

Career Trajectory

2020 — 2026
Owner | Operator | Multi-Location Service Operations
SS&B Inc. — Mount Juliet, TN
Founded and scaled a multi-entity service business with full P&L ownership, overseeing operations, staffing, and performance across multiple locations. Grew same-store sales 8% and improved gross margin by 10 points through disciplined operating cadence. Developed reporting and performance metrics to drive accountability and support data-driven decisions.
2018 — 2019
Vice President, Channel Operations
GTL (now ViaPath) — Falls Church, VA
Directed channel operations across the U.S. and Canada, managing a $53M internal and external partner portfolio covering billing, implementation, and communications. Grew YOY business revenue by 11% by driving improvements in partner retention and customer satisfaction. Led cross-functional initiatives spanning operations, product, and customer support to improve efficiency and scalability.
2017 — 2018
Executive Director, Implementation & Channel Programs
GTL (now ViaPath) — Nashville, TN (Remote)
Directed the end-to-end implementation lifecycle of the company's $35M payment services platform from pre-sale order through hardware distribution, budget, and post-implementation support. Led the Australia channel partner expansion adding $2M in profit and reducing a three-week deployment plan to three days. Built the billing, implementation, and communications systems supporting a single channel partner generating $10M in annual revenue.
2015 — 2017
Director, Sales Engineering & Channel Support
GTL (now ViaPath) — Nashville, TN (Remote)
Led a 5-person Sales Engineering team responsible for solution design, technical demonstrations, and customer-facing engagements on enterprise sales cycles. Defined and streamlined the post-contract requirements-gathering process. Launched a real-time survey system measuring Sales Engineer performance, creating immediate awareness and continuous improvement.
2008 — 2014
Director of Information Technology
Aramark — Greater Philadelphia (Remote)
Strategic technology and program management leader for a $500M business unit, aligning technology initiatives with operational and business goals. Led end-to-end rollout of a proprietary software platform including UI/UX oversight, feature parity validation, and phased implementation strategy. Demonstrated software directly to prospective and existing customers, contributing to $15M in new account acquisitions. Implemented mobile workflow technology that reduced manual documentation and labor costs by 30%.
03

Measurable Results

$35M
Implementation
Payment Services Platform
Directed the end-to-end implementation lifecycle from pre-sale order through hardware distribution, budget, and post-implementation support. Built the planning, governance, and reporting structure from scratch.
3 Days
International Expansion
Australia Channel Launch
Led the Australia channel partner expansion (Telstra/Ericom), adding $2M in profit and reducing a three-week deployment plan to three days through partner education and proven U.S. deployment playbooks.
$15M
Software Sales
Won Accounts Through Live Demos
Personally demonstrated proprietary software platforms to prospective and existing customers — serving as the organization's front-line subject matter expert and contributing directly to $15M in new account acquisitions.

I Don't Just Manage Programs — I Close Business

Most program leaders hand off when it's time to sell. I step in. From leading a 5-person Sales Engineering team to personally demonstrating enterprise platforms in competitive sales cycles, I bring the rare combination of technical depth, executive presence, and closing instinct.

Led Sales Engineering Team
5-person team across solution design, technical demos, and enterprise sales cycles
Customer-Facing Platform Expert
Demonstrated kiosks, tablets, IVR, and web platforms directly to decision-makers
Streamlined the Sales Process
Standardized demo templates, defined post-contract requirements gathering, launched real-time SE performance tracking
04

In Their Words

If you want IT to serve Operations and not the other way around, you need a Victor Miller. He understands business strategy and finds powerful IT solutions that get you there. It's hard to find an IT professional who puts business before technology — Victor is a rare breed.
SD
Steve Danuser
Senior Operations Leader, Aramark
Victor is without question the best IT partner that I have worked with in my career. His approach to problem solving is effective and he enjoys finding solutions by collaborating closely with his business partners. He is all and more than any executive would want in their organization.
TB
Tom Burns
Senior Operations Leader, Aramark
Victor is sure-footed in tumultuous client engagements. My clients have Victor on their speed dial because they know he understands them and their needs. In my 25+ years of experience I have not had a better team of IT professionals than the team Victor leads.
JH
James Hinds
Operations Executive, Aramark
Victor is one of the most dedicated people I know. His energy around supporting his team and clients is second to none. His commitment, expertise, and willingness to learn have made him one of the best business partners and subject matter experts I've worked with.
MD
Margaret Dunmeyer
Learning & Organizational Effectiveness Leader
05

Beyond the Boardroom

Bass fishing

On the Water

Bass fishing on Tennessee lakes
Scuba diving

Under the Surface

Scuba diving — Manly, Australia
Travel

Explorer at Heart

From the lakes of Tennessee to the reefs of Australia — always looking for the next adventure.
06

Academic Foundation

Northwestern University
MS, Information Systems Management
Northwestern University
University of Phoenix
BS, Marketing & Management
University of Phoenix
Microsoft AI Training
Enrolled May 2026

Let's Work Together

Open to leadership opportunities in commercial strategy, operational transformation, enterprise program management, and technical sales leadership.